General info about shipping

The shipping cost is tabulated and declared after you select your delivery location / shipping address.

The shipping charges are tabulated according to the shipping location. Prices for the same product can vary within Indian and International locations.

Please note that there are some countries with restrictions imposed on shipment, the reasons are subjective to the country and we will not be able to ship to such countries.

Some dos and don'ts of delivery and shipping!

For deliveries outside India, please note that we do not accept PO Box as delivery information. Please provide us with complete shipping information along with the contact details of the recipient.

In the event of non-delivery that can occur due to a mistake in information provided by you, (i.e. wrong name or address) any extra cost incurred by "us" for redelivery shall be claimed from the customer placing the order.

Please note that items ordered together are not always shipped together.
For security purpose, your order will not be delivered without a recipient signature. If you are not available to sign for your package, please be sure that an adult who is authorized to sign for your package on your behalf will be available at the designated shipping address.

For products with the price range of Rs 1000 and above, we do not accept orders to any destination in the whole of West Bengal, due to Courier Restrictions and National Permit limitations.

How is the shipping charge calculated?

Calculation of the shipping charges is dependent on the Quantity of products: The shipping cost varies with the quantity of products purchased as this has a direct bearing on the shipment weight!

Take the case of VCDs, here the shipping charges remains same if you buy 1-10 VCDs. The cost doubles if the VCD exceeds beyond 10 units and so on. Or in the case of Gift Vouchers, the shipping charges remain same if you buy worth Rs.1000/- to Rs.10, 000/- & doubles if it exceeds Rs. 10, 000.

Will I be charged an extra fee as a consignee?

Some State Governments have introduced OCTROI charges on any shipment landing in their state. This is a statutory levy that has to be paid by the consignee during the time of delivery.

The OCTROI charges depend upon the product price and the state where the shipment is landing. It is charged only for few destinations within India. It is payable by the consignee and our Customer Support team will intimate you wherever applicable.

General info about delivery

We ship merchandise to Indian and International destinations.

The delivery locations are clearly mentioned against each product description. Please note that the delivery locations can vary with each product.

Please note that we do not deliver merchandise on Sundays and public / government holidays in India as the courier facilities are not available.

Are the items delivered exactly as it is displayed on the website?

There may be some variation in the gifts especially in perishable items like cakes, chocolates and flowers. They will definitely match all the specifications in terms of weight, size, count and functionality. However, some physical attributes like color may vary from that displayed on screen.

What if you don't deliver or deliver late?

We have outsourced our logistics to ensure timely delivery as specified at the time of purchase.

Due to reasons of force majeure such as riots, transportation strikes beyond our control may be responsible for delay in delivery. Another common reason is when the recipient of the gift is not at home, or his/her address has changed. We will cooperate with you to rectify this situation if it does occur.

How do you provide proof of delivery?

A Declaration of Goods is provided to the recipient on receipt of the merchandise.

Declaration Proof Is Positive Evidence and Support Material

A Declaration of Goods is given to a recipient (who shops for self or for purpose of a gift) in order to protect the person from these scenarios:

At the receipt of any consignment, a recipient has to check if any item is missing & if the gift is appropriate, the very same one that has been sent over. This information is clearly provided in the Declaration.

If the item is damaged or lost, due to a mishap, the same can be claimed only in the possession of such a Declaration. It is the prerogative of the recipient to demand such a declaration from the logistics company. It is also legally entailed in the Government rules.

Returns, Refund & Cancellation

What if I have a problem or need to return something?

If you receive a damaged package, refuse the package and contact the shipper. Then contact us to resolve the issue.

Ensure you file a complaint within a week of delivery to enable us to take appropriate action. The complaint received after a week will not be entertained. If you receive a damaged or defective item, please send a secure, non-tampered, unused package back to us within 15 days of the receipt of the product for any claim.

Attach a short note stating the reason for return, quote your order number, and send it to us via a reliable courier or mail. We will promptly take up the issue with our vendor/logistic partner for replacement.

Due to copyright restrictions, CD's (Music, Video Software) must be unopened in its original shrink-wrap to be returnable.

Please note that we will provide a refund facility only for products bought from our store.

How and when will I get a refund?

If you have paid initially through Credit Card, and the order has resulted in a case for refund, the total amount is refunded to you through our payment gateway, CC Avenue.

It takes 12 business days for orders to be validated as a refund and a 7-day period is extended after that for the same to reflect in your account.

We will keep you personally informed if due to unavoidable circumstances, the above-declared period is extended. Please be assured that in a case of refund from company, you will be refunded in full to the extent of the order value.